It happens to the best of us. You’ve invested serious time and effort into a Microsoft Office file for an upcoming presentation. You may even be moments away from finishing your work. Then it happens: your Mac goes down, hard. Maybe the power goes out, or maybe you get the dreaded “Sad Mac” screen of death.
You know it’s been next to forever since you manually saved the file. Worst case scenario, your presentation or executive meeting is just hours (or even minutes) away. What do you do?
First things first: don’t panic. As soon as your Mac is up and running again, go ahead and open the Microsoft Office application you were using. Often, Word or Excel or whatever program you’re using can sense that it has crashed. If that’s the case, it should have saved an Auto-recover version of the document and will ask you if you want to view it when you first open the program. You might get a pop-up asking you this question, or you may see various files listed in the Auto-recover pane on the left side of the program window.
If you see an option like this, try it. Chances are you’ll get back a version of your document that’s only missing 5, maybe 10, minutes of your work. Congratulations, you’re back in business.
If you tried step one but don’t see an Auto-recover pane and don’t receive a pop-up, there’s still one more thing to try. At this point there’s no guarantee that your work is still available, but there is still a chance. Your Office program may have saved an Auto-recover file deep in the recesses of your hard drive, but it’s having trouble telling you about it. It’s possible to manually locate the file following these steps.
If you’re lucky, you’ll find a file within that folder with a similar name to the one that you were working in. Now, you won’t be able to open it just by clicking on it, because it has a different file extension. Instead, right-click, choose “Open with…”, and select the Office program you need. Or rename the file, giving it the proper extension (.docx for Word, .pptx for PowerPoint, and so on).
Hopefully one of these two methods enabled you to recover your file. If not, it’s time to contact IT support. They may be able to further troubleshoot beyond the scope of this guide.
Thanks for helping us upgrade our Macs and get them working exactly as our business needs! Fast, convenient and very knowledgeable! You’re the best!
Alary Technologies has been our IT support team for the past year at the START Clinic for Mood and Anxiety Disorders. They have done a excellent job in upgrading our system, organization, and supporting us in technical computer matters. Compared to other IT companies we have worked with, Alary Technologies comes on top. Ahmed Kufaishi the Managing Director at Alary Technologies is solution focused, knowledgeable and makes an effort to really understand his clients’ needs. It has been a pleasure to work with Ahmed and Alary Technologies. I would recommend their services to other companies and clinics.
“We continue to work with Alary Technologies due to the fact that they are quite educated and knowledge based with current upgrades, and their commitment to their customers.”
Ahmed has been providing our company with expert IT services for close to 3 years. He has guided us through hardware upgrades, server back up procedures and was instrumental in brokering a custom software program that fully automated some key functions in our business. Ahmed has always been thoroughly professional in all his dealings with us and has provided consistent and sound advise for all of our IT requirements. We consider Ahmed and Alary Technologies to be an important partner for our business.
It is refreshing to work with someone who can organize things and describe in plain language. I have a large and growing knowledge base for my work as an architect. I have realized that I can’t do everything, that I do need a team member who can look after this one relatively small by crucial part of my practice.